|About Us This web site is owned and operated by Trevor Sergeant who is completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below. You can call me directly on 07951 169871|
Our Contact details:
301 London Road South Lowestoft Suffolk England NR33 0DX United Kingdom
Phone: 01502 512768
Fax: please call us first to send fax
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. If you are shopping from North America or anywhere else, place your order and your card company will convert the transaction to US Dollars or your own currency.
We accept Visa and MasterCard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may send your card information via phone, fax or by post.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
|Shipping And Handling <Upon recieving your order we will process your order, and we will contact you to confirm we have the product in stock and only then will we charge you credit card. We ship our goods straight away on average a delivery can take from 1 -3 days. If you have not heard from us within 2 days via email or the phone. Then please contact us at the shop 01502 512768 to find out the current status of your order. or just drop us a polite email and we can update you. >|
|Delivery Schedule We deliver your order right away. We will normally send your order to you in <1-3> business days. International orders are generally received in under <5-7> days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.>|
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01502 512768 (International +44 (1502 512768) or fax us on 01502 512768 or write to us at 301 London Road South Lowestoft Suffolk England NR33 0DX United Kingdom|
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Please Note special conditions for Toy Sales.|
We do not issue, repairs or returns for toys. If you do not contact us via email within the first few hours of using the product or seeing the fault it is deemed to be malfunction through use. These are disposable toys and as such have no spare parts or back up service.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Please note we can not a give a cash refund on lesson vouchers and gift voucher. They can however be exchanged for goods. Gift and lesson vouchers only valid for one year from purchase date. Please keep your receipts for proof of purchase.